. These
Virtual Servers come with the powerful Miva Merchant solution pre-installed. You can
easily order these servers using the ITCnet Order
form.
Can I upgrade from an ITC-1 or ITC-Plus Virtual Server to an eCommerce Miva Merchant
enabled Server?
Yes, you can easily do this by using the special drop-down box on our Order form for this.
Can I have multiple store fronts?
Multiple stores can be maintained by a single central administrator or specific store
functions can be delegated to different developers or merchants. There is a one time $99
charge to develop an additional store within Miva Merchant. To acquire an additional store
license please see the Miva
General Store and select the Miva Merchant Additional Store (Add a store to
domain license) option for $99.
Can I have multiple stores using different domain names on the same Miva Merchant
Server?
Yes. The entrance to each store and any static content regarding your company or products
can be associated with a unique domain name. However, the storefront functionality such as
product lookup, category presentation, shopping basket, and order forms are all accessed
from a separate generic domain name such as genericstore.com/customer. For example, the
two stores Main Street Interiors
and Mr. Microwave reside on the same
Virtual Server. You can access each store directly via the domain name; however, when a
product is selected for purchase, you are taken to the main domain name associated with
the Miva Merchant Server (i.e.
http://www.beachserver.com/.....Store_Code=street&Product_Code=31-wd9776). This
solution allows you to host multiple stores on the same Miva Merchant Server at a very low
cost. Note: to have multiple sites you must purchase an additional store license as
described in the question above.
Can I use the Miva License that I get with my ITCnet Miva Merchant Server on another
hosting company?
No. Our special pricing for the packaged bundle of the Virtual Server and Miva cannot be
separated. Likewise, the license works only in conjunction with our Miva Merchant Server.
Who do I contact for technical support or help?
We provide installation support for Miva, which should be handled automatically when
ordering the Miva Merchant Server. All other technical support is available directly from
Miva. Miva offers unlimited free support for Miva Merchant via a threaded web based
discussion forum and an e-mail list server group. In addition Miva offers paid phone
support options. For complete details see the Miva
Support Web site or contact them via e-mail at support@miva.com.
Where can I get a copy of the Miva Merchant Handbook?
Complete Miva Merchant documentation is available on the Miva Web site. Miva has created a
helpful PDF document entitled Miva Merchant
Documentation that contains full documentation on the product.
